Returns and Refund Policy

We hope you are completely satisfied with your purchase from Stanton Farm Supplies Ltd.  If, however, you would like to return or exchange a product then please read the instructions below before sending your item back. This will enable a smooth transaction.

Unwanted Goods

If you wish to return a product that you do not want, please complete the returns form and pack the products securely. You will need to notify us within fourteen working days from receipt of the goods. To receive a full refund, the goods must be returned in a re-saleable condition and return the goods to us at your cost. Under these circumstances a full refund will be issued within 30 days.
Failure to complete the returns form may result in a delay in processing your return. Please ensure that you retain a proof of posting when you return your goods, this is to protect you in the event that your goods are lost in transit.

Faulty Goods

In the unlikely event that you receive faulty or damaged goods please call 01458 272646 to arrange collection of the goods. Please have your order number ready.
You will be issued with a returns number that should be written down.  Please then re-package the goods and put a note of the returns number you have been given in with them.  Please write the address shown at the bottom of the returns slip clearly on the parcel. We will then arrange for your parcel to be collected. There is no charge for the return of faulty goods.